Returns & Exchanges
At NYDJ, we want you to love your fit; if you are not completely satisfied, you can return your unworn items within 30 days of purchase for a full refund or exchange. Our streamlined process ensures that finding your perfect pair of jeans is completely risk-free.
Start Your Return
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Choose Your Method
Select whether you would like to receive a refund to your original payment method or perform an instant exchange for a different size or style.
Print and Pack
Download and print your prepaid shipping label, then securely pack your items in their original packaging with all tags still attached.
Drop Off
Take your package to the nearest authorized shipping location; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing